PEP

PEP: Public Entities Pool of Ohio

Member Satisfaction Survey

Identification

Public entity		County
Name		Title
E-mail address

General Why did you join the PEP program (check all that apply)?
   Local agent relationship
   Coverage
   Service reputation
   Price
   Additional services offered
   Dissatisfaction with previous program
   Other: (please describe below)

Claims Have you ever filed a claim with PEP?
   Yes   No
If so, how would you rate your experience with the process?
   Excellent   Good   Fair   Poor
If your rating is less than excellent, please provide details below.

Was your claim resolved to your satisfaction?
   Yes   No
If you answered "no," please explain below.

E-mail Alerts Do you receive e-mail alerts from PEP?
   Yes   No
If you do receive them, are they valuable to you?
   Yes   No
If you do not receive them, would you like to subscribe?
   Yes   No (If you answered "yes," please be sure to provide your e-mail address above.)

"The Update" Newsletter Do you receive the Update newsletter?
   Yes   No
If you do receive it, is it valuable to you?
   Yes   No
If you do not receive it, would you like to subscribe?
   Yes   No

Service Who is your primary contact for service matters?
   PEP Service Center   Local agent (name)
Was your primary contact helpful during your last renewal process?
   Yes   No   N/A (did not contact or was not contacted)
Are your questions answered in a timely manner by the PEP Service Center personnel?
   Yes   No   N/A (did not contact)
Are your questions answered in a timely manner by your PEP agent/representative?
   Yes   No   N/A (did not contact)
Do you receive your renewal information in a timely manner?
   Yes   No
If you responded "no" to any of the questions in this service section, please explain below.

Pricing Please indicate your level of agreement with the following comments:
PEP provides significant value for its price.
Strongly agree Agree Somewhat agree Disagree Strongly disagree
PEP offers a competitive product and price.
Strongly agree Agree Somewhat agree Disagree Strongly disagree

Web Site Approximately how often do you access www.pepohio.org?
Daily Weekly Monthly Quarterly Annually Never
What do you find useful about the PEP site?

Added Features Are there any features or benefits you would like added to the PEP program?
Yes No
If you responded "yes," please describe:

Additional Comments Please use the following space to express additional comments or suggestions.

We look forward to hearing from you! Please click the "submit" button below to send your response.

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